A careful, respite-first way of delivering NDIS support.
Noon Care is an NDIS provider focused on Short Term Respite for participants and families across Australia. We plan support around the participant's routines, disability support needs, and the goals in their plan, not a fixed provider template.
Participants, families, carers and support coordinators are all welcome to reach out. You do not need to have everything figured out before you do.
Our starting point
Support that sits underneath the household, not across it.
Shaped by routines, care needs, and the people already at home.
Person-centred support, built around real households.
A provider that stays specialised on purpose.
Noon Care is a respite-first NDIS provider supporting participants and families across Australia. Short Term Respite is our lead service, and we deliver a careful range of broader supports alongside it.
We are not trying to be everything to everyone. Staying specialised is how we keep the support that matters most to the participants and families we work with genuinely good, rather than stretched thin across a generic service list.
Participants, families, carers, support coordinators and plan managers are all welcome to reach out. The first step is a conversation, not a booking.
What guides the way we deliver support.
Six principles that show up in every arrangement we support. They are how we keep the work grounded, and how families and coordinators can hold us to a real standard.
- 01
The participant, at the centre
Every arrangement is shaped around the participant's routines, pace, preferences and the people already providing daily care at home.
- 02
Respite-first focus
Short Term Respite is our lead service. Staying specialised is how we keep the support that matters most to families genuinely good.
- 03
Honest about fit, early
If an arrangement is not one we can deliver well, we say so at the first conversation rather than stretching to say yes.
- 04
Routines are protected
Meals, rest, medication prompts and daily rhythm are kept in place. Respite should feel familiar, not disruptive.
- 05
Support at the usual level of care
Staffing and overnight support reflect the care the participant is used to, not a fixed provider template.
- 06
Plain conversations, plain English
Clear answers, straightforward updates, and a single point of contact so families and coordinators always know what is happening.
Why families and coordinators trust this approach.
Trust is earned in the small things: how carefully we listen, how directly we answer, and whether we are honest when something is not a fit. These are the parts of the way we work that families and coordinators tell us matter most.
- 01
Careful conversations
We take the time to understand the participant, the family, and the plan before recommending anything.
- 02
Realistic fit discussions
We are direct about what we can and cannot support, so you can plan from a real answer rather than a hopeful one.
- 03
No pressure to force an arrangement
Nothing is booked until we have had a proper conversation and all sides are comfortable with what is being arranged.
- 04
Support mapped around actual needs
We build on top of the caring arrangement that already exists at home, rather than replacing it.
Why Short Term Respite is the lead support.
Respite is where a household's caring arrangement is most fragile, and where the right support quietly makes the biggest difference. We lead with it because it is the support we are most specialised in, and we keep it framed as disability-related support shaped around the participant's plan, routines, and usual level of care.
- Short Term Respite is the support we are most specialised in
- Previously known as Short Term Accommodation (STA)
- Planned or short-notice enquiries, subject to capacity and plan fit
- Group, individual, or home-based settings where appropriate
Disability-related support, never framed as a leisure product.
Broader support, when it fits.
Respite stays the lead. Alongside it, the other supports below can sit inside a participant's plan where they genuinely help. A short overview here, the full detail on the services page.
- 01
Supported Independent Living
Consistent in-home or shared living support, tailored to each participant's goals and routines.
- 02
Community Participation
Supported access to community, social, and recreational activities, where it fits the plan.
- 03
Personal Care
Respectful, dignified help with daily personal activities at the participant's pace.
- 04
Household & Daily Tasks
Practical support around the home, where it relates to the participant's disability support needs.
- 05
Transport Assistance
Help getting to appointments, activities, or community outings, where it fits the NDIS plan.
Your first step
A conversation, not a commitment.
A calm first conversation, then a clear step.
You do not need to have everything figured out. A plain description of what is happening at home is usually enough to work out the next step together.
- 01
Tell us what is happening
A plain description of the household, the people already providing daily care, and what the NDIS plan supports is usually enough to start.
- 02
We look at fit carefully
We consider plan context, current capacity, and whether the arrangement you are thinking about is one we can deliver well.
- 03
We talk through what is possible
If respite we can support is a realistic fit we will say so. If it is not, we will point you toward the service or provider that is.
About Noon Care, in plain terms.
The questions people ask us most when they are figuring out whether we are the right provider for their situation.
What kind of support does Noon Care focus on?
Noon Care is a respite-first NDIS provider. Our primary service is Short Term Respite (previously known as Short Term Accommodation, or STA), and we deliver a careful range of broader supports alongside it. Staying focused on respite is how we keep the support that matters most to families and participants genuinely good.
Does Noon Care mainly handle respite enquiries?
Most of our conversations start with Short Term Respite. That said, a lot of respite enquiries naturally open into broader support conversations, and we are happy to talk through Supported Independent Living, Community Participation, Personal Care, Household and Daily Tasks, or Transport Assistance where those are the better fit.
Can families and support coordinators get in touch?
Yes. Participants, family members, carers, support coordinators, and plan managers are all welcome to enquire. You do not need a polished pitch: a short description of the situation is enough for us to tell you whether a proper conversation is worth setting up.
How does Noon Care decide if support is the right fit?
We look at the participant's goals, support needs, and plan circumstances, the people already providing daily care at home, current capacity on our side, and whether the arrangement you are thinking about is one we can deliver well. We would rather say no early than stretch to say yes, so you can explore other options with time on your side.
Can I contact Noon Care if I am still early in the process?
Yes. You do not need to have everything figured out before you reach out. Plenty of our enquiries come from families and coordinators who are still thinking things through, and a short first conversation is usually enough to help you take the next step, even if that step is not with us.
Does Noon Care support services other than respite?
Yes. Alongside Short Term Respite, we deliver Supported Independent Living, Community Participation, Personal Care, Household and Daily Tasks, and Transport Assistance. Respite stays the lead focus, and the other supports sit alongside it depending on what the participant's plan and the household actually need.
Talk to Noon Care about support.
A short first conversation is usually enough to tell you whether Noon Care is a fit. If it is not, we will be honest about that too. Either way, you will have a clearer next step by the end of it.
Participants, families, carers, support coordinators and plan managers are all welcome to reach out. Suitability depends on the participant's plan, support needs and current capacity.
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